SHIPPING COSTS AND DELIVERY TIMES

SHIPPING COSTS AND DELIVERY TIMES

  • Standard shipping is free for orders over €99 in Italy.
  • For shipments to Europe in all countries belonging to zone A of the European Union, delivery is free for orders over €99.
  • Orders are processed within 24/48 hours, except on weekends (e.g., if you order on Friday, your order will be prepared on Saturday and shipped on the following Monday).
  • Delivery is via UPS express courier.
  • Shipments in Italy arrive very quickly. After the package is shipped, it usually takes 3-5 business days, in some cases it may be delayed by 1-2 days more for more remote areas, but these cases of delivery delays are very rare.
  • If you order less than 99 EURO, the single shipping rate is as follows:
  • ITALY: shipping costs for orders under EURO 99 are EURO 8.90
  • EUROPE: shipping costs for orders under 99 euro are 12.9 EURO.

CASH ON DELIVERY

  • Cash on delivery has been suspended. We apologize for the inconvenience, but high costs and missed pickups by customers have forced us to discontinue the service.

WILL I RECEIVE A NOTIFICATION AFTER PLACING MY ORDER?

Yes, as soon as you place your order, you will receive an email with the order confirmation and as soon as the order is processed, we will send you an email with the tracking number to monitor the status of your shipment.

If you do not receive the email, you can check one of the following reasons why it may not have arrived.

  • Your mailbox may be full.
  • Your email may have ended up in your spam folder.
  • You may have entered your address incorrectly in the order.
  • If you have any doubts, call customer service at 0039 02 84214497. We will resolve your problem immediately.

WHAT IF I AM NOT HOME FOR DELIVERY?

  • If you are not home for delivery, you can request a second scheduled delivery. The courier will leave you a notice where you can contact the nearest office and have the package redelivered.
  • Alternatively, you can have the package delivered to a neighbor.
  • Don’t worry, your package will definitely arrive. Please note that we cannot do much about courier delays.
  • If you do not receive a delivery notice, don’t worry. Call or write to us at 351-8655205 – +39 02 89455527 [email protected]. We will resolve the issue as quickly as possible
  • Alternatively, you can go to the branch that has your package in storage and pick it up in person at a pick-up point. Remember to bring identification with you for collection.

INTERNATIONAL SHIPPING EU

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If your order is to be shipped to European countries in zone A: Austria, Belgium, Croatia, Czech Republic, Denmark, France, Germany, Greece, Hungary, Ireland, Luxembourg, Portugal, Spain, the shipping costs are EUR 12.90. Remember that shipping is free for orders over EUR 99.

For European countries in zone B: Estonia, Finland, Latvia, Lithuania, Norway, Poland, Romania, Sweden, Hungary. The shipping costs applied are EUR 19.90.

SHIPPING OUTSIDE THE EU

For shipments to other countries outside the EU, including Japan, Hong Kong, Ireland, Norway, the United Kingdom (UK), Russia, San Marino, Canada, Mexico, the United States, and Australia, the shipping cost is $49.99.

Customs fees may be added to the shipping costs if applied by the country in question.

Please note: In some cases, costs may be higher if multiple items are shipped.

PICKUP IN STORE IN MILAN

You can place your order from the comfort of your own home. Then come and pick up your goods in store whenever you want.

Pickup at our store: PLEASURES MILANO Via Gustavo Fara n7 20124 Milan

STORE HOURS: MONDAY 3:00 p.m. – 7:30 p.m. TUESDAY/SATURDAY 10:30 a.m. – 1:30 p.m. / 3:00 p.m. – 7:30 p.m. tel: 02/89455527

CUSTOMER SERVICE CALL +39 351 655205 – o2 84214497 or WRITE TO US at [email protected]