CUSTOMER CARE

SHIPPING COSTS AND DELIVERY TIMES

  • Standard shipping is free for orders over €99 in Italy.
  • For shipments to Europe in all countries belonging to zone A of the European Union, delivery is free for orders over €99.
  • Orders are processed within 24/48 hours, except on weekends (e.g., if you order on Friday, your order will be prepared on Saturday and shipped on the following Monday).
  • Delivery is via UPS express courier.
  • Shipments in Italy arrive very quickly. After the package is shipped, it usually takes 3-5 business days, in some cases it may be delayed by 1-2 days more for more remote areas, but these cases of delivery delays are very rare.
  • If you order less than 99 EURO, the single shipping rate is as follows:
  • ITALY: shipping costs for orders under EURO 99 are EURO 8.90
  • EUROPE: shipping costs for orders under 99 euro are 12.9 EURO.

CASH ON DELIVERY

  • Cash on delivery has been suspended. We apologize for the inconvenience, but high costs and missed pickups by customers have forced us to discontinue the service.

WILL I RECEIVE A NOTIFICATION AFTER PLACING MY ORDER?

Yes, as soon as you place your order, you will receive an email with the order confirmation and as soon as the order is processed, we will send you an email with the tracking number to monitor the status of your shipment.

If you do not receive the email, you can check one of the following reasons why it may not have arrived.

  • Your mailbox may be full.
  • Your email may have ended up in your spam folder.
  • You may have entered your address incorrectly in the order.
  • If you have any doubts, call customer service at 0039 02 84214497. We will resolve your problem immediately.

WHAT IF I AM NOT HOME FOR DELIVERY?

  • If you are not home for delivery, you can request a second scheduled delivery. The courier will leave you a notice where you can contact the nearest office and have the package redelivered.
  • Alternatively, you can have the package delivered to a neighbor.
  • Don’t worry, your package will definitely arrive. Please note that we cannot do much about courier delays.
  • If you do not receive a delivery notice, don’t worry. Call or write to us at 351-8655205 – +39 02 89455527 [email protected]. We will resolve the issue as quickly as possible
  • Alternatively, you can go to the branch that has your package in storage and pick it up in person at a pick-up point. Remember to bring identification with you for collection.

INTERNATIONAL SHIPPING EU

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If your order is to be shipped to European countries in zone A: Austria, Belgium, Croatia, Czech Republic, Denmark, France, Germany, Greece, Hungary, Ireland, Luxembourg, Portugal, Spain, the shipping costs are EUR 12.90. Remember that shipping is free for orders over EUR 99.

For European countries in zone B: Estonia, Finland, Latvia, Lithuania, Norway, Poland, Romania, Sweden, Hungary. The shipping costs applied are EUR 19.90.

SHIPPING OUTSIDE THE EU

For shipments to other countries outside the EU, including Japan, Hong Kong, Ireland, Norway, the United Kingdom (UK), Russia, San Marino, Canada, Mexico, the United States, and Australia, the shipping cost is $49.99.

Customs fees may be added to the shipping costs if applied by the country in question.

Please note: In some cases, costs may be higher if multiple items are shipped.

PICKUP IN STORE IN MILAN

You can place your order from the comfort of your own home. Then come and pick up your goods in store whenever you want.

Pickup at our store: PLEASURES MILANO Via Gustavo Fara n7 20124 Milan

STORE HOURS: MONDAY 3:00 p.m. – 7:30 p.m. TUESDAY/SATURDAY 10:30 a.m. – 1:30 p.m. / 3:00 p.m. – 7:30 p.m. tel: 02/89455527

CUSTOMER SERVICE CALL +39 351 655205 – o2 84214497 or WRITE TO US at [email protected]

REPLACEMENT AND RETURN OF GOODS IN ITALY

You can freely purchase any products you wish on our website, but if for any reason you change your mind, don’t worry: the products can be returned or replaced.
You can replace the product within 30 DAYS of purchase. Return the purchased products intact to our store at the following address: PLS s.r.l. Via Gustavo Fara 7. 20124

Milan.

If the product has been opened from its original packaging and the original wrapping is no longer present, the product will not be exchanged or replaced. The product will not be replaced or refunded if it is scratched or damaged. Please ensure that you do not damage the product and do not wear it.

RETURNS AT THE CUSTOMER’S EXPENSE

Returns are always at the customer’s expense.

Call us at 02/89455527 or send us an email at [email protected] to request a return.
You can also write to us on WhatsApp at +39 3518655205.

Then prepare the package and send it to the following address: PLS SRL Via Gustavo Fara 7 20124 Milan Italy.

When you write to us, please specify which item you wish to replace or refund, along with your order number, first name, and last name.
If you prefer, we can arrange for UPS to collect the package at a cost of €7.90. When we receive the package, we will deduct €7.90 from your refund.
We will set it aside immediately, and as soon as the return is received, the replacement item will be shipped to you immediately.

If you wish, you will be refunded the full amount to your credit card as soon as the return is received, or if you prefer, you can receive a credit to use later in our store.

BUY RESPONSIBLY:

Before making a purchase, please check all the details carefully to avoid mistakes. If you have any doubts, please do not hesitate to call us for advice on your purchase.

CUSTOMER SERVICE INFO LINE FOR RETURNS AND EXCHANGES

  • TELEPHONE 0039/351/8655205 or landline 0039 02 84214497 Monday / Saturday 10:00 a.m. – 1:00 p.m. 3:00 p.m. – 6:00 p.m.
  • Email: [email protected]

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REPLACEMENT OR RETURNS IN EUROPE AND NON-EUROPEAN COUNTRIES

Returns are entirely at the customer’s expense:

1: Ship the package with the product to be returned independently to PLS SRL Via Gustavo Fara 7 20124 Milan, Italy. Ship the product to be returned completely intact with all labels intact and without signs of wear.
Once we receive the package, we will proceed with the refund or replacement.

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PAYMENTS

In our Pleasuresmilano store, you can choose from various payment methods.

PAYPAL

Select the product and once you are in the shopping cart, choose PAYPAL and you will be redirected to the site. On PAYPAL, you can pay with credit cards such as: VISA, MASTERCARD, AMERICAN EXPRESS. Alternatively, you can choose to pay by direct debit or GIROPAY.

Normally, you can make the payment if you have a PAYPAL account, but if you don’t want to create a new one, you can still make the transaction without one.

PAYPAL will store your shipping address.

STRIPE

If you wish, we are also connected to STRIPE. With Stripe, you can make payments with all credit cards in total security.

GOOGLE PAY AND APPLE PAY

Use these two options to expand your payment options. Select your preferred payment method to shop with peace of mind.

CREDIT CARDS

You can make your payments securely on our Pleasuresmilano website. We have a secure connection (SSL) for data processing.

Normally, to make a payment with VISA or MASTERCARD credit cards, you will need to authenticate your identity with the 3D SECURE verified by Visa or Matercard SECURECODE system.

It will also depend on which bank you have. You will be asked to enter a password to confirm that the card belongs to the owner.

BANK TRANSFER

If you wish to make a bank transfer, you can do so. Log in to your online account or go to your bank branch and make the transfer to: PLS s.r.l. IBAN: IT58U0623001630000044228766 – Credit Agricole

As soon as we receive your payment, we will ship your package immediately.

SEPA transfers take 2 to 3 business days to arrive, but if made through online banking, they sometimes take 1 or 2 business days. If for any reason you do not receive the payment confirmation email, please contact us at 02/84214497 or 351/8655205 or write to us at [email protected]

PLEASE NOTE: Payment by bank transfer is strictly upon customer request. Please write to us before making the transfer, indicating which items you wish to purchase. We will then inform you of the amount to be transferred, including any coupon discounts to be applied.

CASH ON DELIVERY

Cash on delivery payments have been suspended.

FAQ

WHO IS PLEASURES MILANO SKATESHOP

We are a skateshop in Milan that has been around since 1999. Our store is run by skaters. We offer the best selection for skateboarding streetwear and snowboarding. Buying from our store is easy and safe. Choose from a huge selection of products. We have been the specialists in skateboarding for over 30 years.

WHAT DO I HAVE TO DO TO BUY AT PLEASURESMILANO.COM

1: To buy in our skateshop you have to choose the product you like and click on the button to add the product to your cart. Once you have selected all the products you have to checkout at checkout.

2: Register on our site by entering your email and choosing your password. You will access your private area where you can view your orders. Also, if you join our news letter, you will receive discounts and promotions.
When registering, enter all your details for delivery of goods and billing. Be careful to put correct and complete data including a mandatory phone number for delivery.

3: Make the payment by selecting the method you prefer and confirm. You have many options to pay as you wish.

4: As soon as the payment transaction is accepted you will receive an e mail acknowledging receipt of your order. Then, as soon as your package ships, you will receive a second email with the tracking number to track the transit of your order.

IF I HAVE PROBLEMS WITH THE SHIPMENT

If you have problems during delivery call or write to us immediately. We will resolve the problem in a timely manner. On the shipping page you can see how to solve some problems related to delivery delays. Most of the time everything goes smoothly. There may be some cases where shipping is delayed. This does not depend on us but, on events.
Contact our customer service immediately whatever your problem is.

WHAT TO DO IF I WANT TO CANCEL MY ORDER

If for any reason you wish to cancel your order please let us know promptly so that it does not leave. This also applies in case you want to change items at the last minute. We will replace your item or refund your purchase.

WHAT TO DO IF I CAN’T PICK UP THE PACKAGE

If you can’t pick up your package there can be many reasons. Check if you filled out your information correctly. Sometimes there may be a mistake by the courier or maybe the name on the intercom does not match. For this reason we encourage you to fill out the required information very well.

Customer Service

Our customer service can be reached in several ways.

RETURNS AND REPLACEMENT

+39 02/89455527 (hours Mon-Fri 10 a.m. – 1:30 p.m. 3 p.m. – 7:30 p.m.)

+39/351/8655205 Whats app

GENERAL INFORMATION

+39/351/8655205 (also reachable via Whatsapp)

(hours Mon-Fri 10 a.m. – 1:30 p.m. 3 p.m. – 7:30 p.m.)