CUSTOMER CARE

EXCHANGES AND RETURNS ITALY

On our site you can freely buy all the products you want but, if for some reason you change your mind rest assured the products can be returned or exchanged.
You can replace the product, you have 30 DAYS right of withdrawal. Send back the purchased products undamaged to our store at the following address PLS s.r.l. Via Gustavo Fara 7. 20124
Milan, Italy.

If the product has been opened from the original packaging and the original wrapping is gone, the product will not be exchanged or replaced. The product will not be exchanged or refunded if it has scratches or damage.

Call us at 02/84214497 or email us at [email protected] to make your return or replacement request. We will then send you via E MAIL the waybill to attach to the package. Finally we will call the courier to pick up the package.
When you call or write to us please specify which item is to be replaced. We will set it aside for you immediately, and as soon as it is returned the return will be shipped to you immediately.

ATTENTION : Once we receive the returned product intact if you have requested a refund you will be made minus the fee of 8.90 euros for the return shipment of the goods in the Italian territory.
ATTENTION : In case you want the replacement of the product you will not be charged any amount for the return

We care very much that you receive the right and suitable product. We provide you with an info line for any help on choosing your skateboard and accessories.

CUSTOMER SERVICE INFOLINE FOR RETURNS AND EXCHANGES

TELEPHONE 0039/351/8655205 or landline 0039 02 84214497 Monday / Saturday 10 a.m. – 1 p.m. 3 p.m. – 6 p.m.
E mail [email protected]

REPLACEMENT OR RETURN EUROPE

If you want to return goods from the following countries: Austria-Germany-France-Spain- Belgium you have these options:

1: Ship the package yourself. ( Ship the product to be returned completely intact with all labels intact with no signs of wear.

2: Ask us to arrange pickup which will have a charge euro 14.90 which will be deducted at the time of refund once the package arrives.

For all other countries, the customer will have to ship to PLS SRL Via Gustavo Fara 7 the goods at their own expense in whatever country they are in.
ATTENTION : Once you have received the returned product intact if you have requested a refund you will be refunded minus the 14.90 euro fee for the return shipping of the goods.
ATTENTION : In case you want replacement of the product you will not be charged any amount for the return

PAYMENNTS

In our Pleasuresmilano store you can make various payment methods.

PAYPAL

Select the product and once you are in the cart choose PAYPAL and you will be redirected to the site. On PAYPAL you can make payment with credit cards such as : VISA, MASTERCARD, AMERICAN EXPRESS. Alternatively you can choose bank account debit or make a GIROPAY.
Normally you can make the payment if you have an account on PAYPAL but, if you do not want to create a new one you can still make the transaction without it.
PAYPAL will store your shipping address.

STRIPE

If you wish we are also connected with STRIPE. With Stripe you can make payments with all credit cards in total security.

GOOGLE PAY AND APPLE PAY

Use these two options to broaden your payment landscape. Select your preferred payment to buy with confidence

CREDIT CARDS

On our Pleasuresmilano site you can make your payments securely. We for data processing have a secure connection (SSL).
Normally to make payment with VISA or MASTERCARD credit cards you will have to authenticate your identity with the 3D SECURE verified by Visa system or with Matercard SECURECODE.
It will also depend on what bank you have. You will be asked to put in a password to get confirmation that the card matches the cardholder.

BANK TRANSFER

If you wish to make a bank transfer, it is possible to do so. Access your account online or go to your bank branch and make the transfer to : PLS s.r.l. IBAN : IT74G0103001601000001704325
As soon as we receive your payment we will ship your package immediately.
The arrival time of your SEPA transfer is 2 to 3 working days, sometimes if done from an on line banking it takes 1 or 2 working days. If for some reason the payment confirmation email does not arrive then please contact us at 02/84214497 or 351/8655205 or write to us at [email protected]

FAQ

WHO IS PLEASURES MILANO SKATESHOP

We are a skateshop in Milan that has been around since 1999. Our store is run by skaters. We offer the best selection for skateboarding streetwear and snowboarding. Buying from our store is easy and safe. Choose from a huge selection of products. We have been the specialists in skateboarding for over 30 years.

WHAT DO I HAVE TO DO TO BUY AT PLEASURESMILANO.COM

1: To buy in our skateshop you have to choose the product you like and click on the button to add the product to your cart. Once you have selected all the products you have to checkout at checkout.

2: Register on our site by entering your email and choosing your password. You will access your private area where you can view your orders. Also, if you join our news letter, you will receive discounts and promotions.
When registering, enter all your details for delivery of goods and billing. Be careful to put correct and complete data including a mandatory phone number for delivery.

3: Make the payment by selecting the method you prefer and confirm. You have many options to pay as you wish.

4: As soon as the payment transaction is accepted you will receive an e mail acknowledging receipt of your order. Then, as soon as your package ships, you will receive a second email with the tracking number to track the transit of your order.

IF I HAVE PROBLEMS WITH THE SHIPMENT

If you have problems during delivery call or write to us immediately. We will resolve the problem in a timely manner. On the shipping page you can see how to solve some problems related to delivery delays. Most of the time everything goes smoothly. There may be some cases where shipping is delayed. This does not depend on us but, on events.
Contact our customer service immediately whatever your problem is.

WHAT TO DO IF I WANT TO CANCEL MY ORDER

If for any reason you wish to cancel your order please let us know promptly so that it does not leave. This also applies in case you want to change items at the last minute. We will replace your item or refund your purchase.

WHAT TO DO IF I CAN’T PICK UP THE PACKAGE

If you can’t pick up your package there can be many reasons. Check if you filled out your information correctly. Sometimes there may be a mistake by the courier or maybe the name on the intercom does not match. For this reason we encourage you to fill out the required information very well.

Customer Service

Our customer service can be reached in several ways.

RETURNS AND REPLACEMENT

+39 02/84214497 (hours Mon-Fri 10 a.m. – 1:30 p.m. 3 p.m. – 7:30 p.m.)

GENERAL INFORMATION

+39/351/8655205 (also reachable via Whatsapp)

(hours Mon-Fri 10 a.m. – 1:30 p.m. 3 p.m. – 7:30 p.m.)