REPLACEMENT AND RETURN

REPLACEMENT AND RETURN OF GOODS IN ITALY

You can freely purchase any products you wish on our website, but if for any reason you change your mind, don’t worry: the products can be returned or replaced.
You can replace the product within 30 DAYS of purchase. Return the purchased products intact to our store at the following address: PLS s.r.l. Via Gustavo Fara 7. 20124

Milan.

If the product has been opened from its original packaging and the original wrapping is no longer present, the product will not be exchanged or replaced. The product will not be replaced or refunded if it is scratched or damaged. Please ensure that you do not damage the product and do not wear it.

RETURNS AT THE CUSTOMER’S EXPENSE

Returns are always at the customer’s expense.

Call us at 02/89455527 or send us an email at [email protected] to request a return.
You can also write to us on WhatsApp at +39 3518655205.

Then prepare the package and send it to the following address: PLS SRL Via Gustavo Fara 7 20124 Milan Italy.

When you write to us, please specify which item you wish to replace or refund, along with your order number, first name, and last name.
If you prefer, we can arrange for UPS to collect the package at a cost of €7.90. When we receive the package, we will deduct €7.90 from your refund.
We will set it aside immediately, and as soon as the return is received, the replacement item will be shipped to you immediately.

If you wish, you will be refunded the full amount to your credit card as soon as the return is received, or if you prefer, you can receive a credit to use later in our store.

BUY RESPONSIBLY:

Before making a purchase, please check all the details carefully to avoid mistakes. If you have any doubts, please do not hesitate to call us for advice on your purchase.

CUSTOMER SERVICE INFO LINE FOR RETURNS AND EXCHANGES

  • TELEPHONE 0039/351/8655205 or landline 0039 02 84214497 Monday / Saturday 10:00 a.m. – 1:00 p.m. 3:00 p.m. – 6:00 p.m.
  • Email: [email protected]

europa

REPLACEMENT OR RETURNS IN EUROPE AND NON-EUROPEAN COUNTRIES

Returns are entirely at the customer’s expense:

1: Ship the package with the product to be returned independently to PLS SRL Via Gustavo Fara 7 20124 Milan, Italy. Ship the product to be returned completely intact with all labels intact and without signs of wear.
Once we receive the package, we will proceed with the refund or replacement.